Processing time
3-5 business days
Orders are prepared after payment is confirmed, excluding weekends and public holidays.
Shipping
Shipping Policy
Clear delivery expectations before you order. Here is how Popolight handles processing, shipping, tracking, and shipping support.
Transit time
7-15 business days
Delivery timing can vary by product, destination, and carrier conditions.
Shipping cost
Ships free
Eligible Popolight orders show shipping options clearly at checkout.
Order tracking
Email updates
Tracking details are sent after your order is packed and handed to the carrier.
Full shipping details
Shipping Policy
Order Processing Time
All orders are processed within 3-5 business days after payment is confirmed.
Processing time does not include weekends or public holidays. During high-volume periods, processing may take slightly longer.
Shipping Regions and Estimated Delivery Time
We currently ship to North America:
North America
Available countries:
United States
Canada
Estimated delivery time: 7-15 business days
Most North American orders are shipped by air. Delivery time may vary depending on the destination, carrier schedule, and customs clearance.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow some time for tracking information to update after shipment.
Customs, Duties, and Taxes
Customs duties and import taxes are included for the shipping destinations listed on this page. Popolight covers these charges, so you will not be asked to pay additional customs duties upon delivery.
Shipping Delays
Unexpected delays may occur due to customs inspection, weather conditions, carrier delays, holidays, or other factors beyond our control.
If your order is significantly delayed, please contact us at:
Damaged or Lost Packages
Please inspect your package upon delivery. If your item arrives damaged, please contact us within 48 hours with your order number and photos of the package and product.
We will help review the issue and provide a suitable solution.
Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 3-5 business days after payment is confirmed.
Processing time does not include weekends or public holidays. During high-volume periods, processing may take slightly longer.
Shipping Regions and Estimated Delivery Time
We currently ship to North America:
North America
Available countries:
United States
Canada
Estimated delivery time: 7-15 business days
Most North American orders are shipped by air. Delivery time may vary depending on the destination, carrier schedule, and customs clearance.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow some time for tracking information to update after shipment.
Customs, Duties, and Taxes
Customs duties and import taxes are included for the shipping destinations listed on this page. Popolight covers these charges, so you will not be asked to pay additional customs duties upon delivery.
Shipping Delays
Unexpected delays may occur due to customs inspection, weather conditions, carrier delays, holidays, or other factors beyond our control.
If your order is significantly delayed, please contact us at:
Damaged or Lost Packages
Please inspect your package upon delivery. If your item arrives damaged, please contact us within 48 hours with your order number and photos of the package and product.
We will help review the issue and provide a suitable solution.