01
Custom Size
Share target dimensions, ceiling height, room size, and installation limits so we can review whether the piece can be adjusted.
Custom Lighting
Custom Size / Color Lighting Requests
Need a different size, finish, or color temperature? Send the product and project details first. Popolight will review the request and reply with the next step before you order.
What we can review
Send the details before placing a custom order.
Custom requests depend on the product, structure, finish, and project requirements. Share the details first so the request can be reviewed clearly.
02
Finish / Color
Ask about finish direction, metal tone, shade color, or visual matching needs before placing the order.
03
Color Temperature
Tell us whether the space needs warm, neutral, or cooler light and include any target Kelvin value if you have one.
04
Project Requests
For trade, bulk, or multi-room projects, include quantities, schedule, and product links so the request can be reviewed clearly.
How custom requests work
The request path is simple: send details, review feasibility, then confirm before ordering.
01 / Send the details
Send the details
Include the product link, target size, finish, color temperature, quantity, and room or project context.
02 / Review feasibility
We review feasibility
Popolight checks whether the request can be handled and may ask follow-up questions before confirming the path.
03 / Confirm before ordering
Confirm before ordering
If the request is possible, confirm the details, timing, and any custom notes before placing the final order.
Custom request questions
A few details help set clear expectations before you submit.
Can every product be customized?
No. Some products may not support size, finish, or color temperature changes. Send the product link first and we will review it.
Do custom requests change the price or timeline?
They can. Popolight will review the details and reply before you commit to an order.
What should I include in my request?
Product link, target size, finish or color direction, color temperature, quantity, room context, and deadline if there is one.
Can I send a project or trade request here?
Yes. Include quantities, product links, room details, and any schedule requirements.
Not sure what to include?
Start with the product link and what you want to change. We can ask follow-up questions if needed.
Send a custom request
Include the product link, target size, finish or color direction, color temperature, quantity, and project notes.