Privacy Policy

Last updated: June 15, 2026

PoPoLighting operates this store and website, including our online store, products, content, features, customer support, and related services (the "Services"). PoPoLighting is operated by Zhongshan Chiyao Lighting Co., Ltd., located at No. 1-3, Yifeng 1st Street, Team 6, Sansha Village, Henglan Town, Zhongshan, Guangdong 528421, China.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, subscribe to communications, or otherwise use the Services. Our store is powered by Shopify, which helps us provide ecommerce, checkout, payment, order management, and related services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact information: name, email address, phone number, billing address, and shipping address.
• Order and transaction information: products purchased, order number, payment status, shipping details, returns, refunds, exchanges, and customer service records.
• Account information: account login details, saved preferences, and account activity if you create an account.
• Communications: messages, support requests, photos, videos, measurements, customization details, and other information you send to us.
• Device and usage information: IP address, browser type, device identifiers, pages viewed, referring pages, and interactions with our website.
• Marketing preferences: your subscription status, communication preferences, and interactions with marketing messages where applicable.

2. How We Collect Information

We collect information directly from you when you place an order, create an account, contact us, submit a form, request a return, provide customization details, or subscribe to communications. We may also collect information automatically through cookies, analytics tools, Shopify services, and similar technologies. We may receive information from service providers, payment processors, shipping carriers, advertising partners, fraud prevention providers, and other third parties where permitted by law.

3. How We Use Personal Information

We use personal information to:

• Process orders, payments, shipping, delivery, returns, refunds, and customer support.
• Confirm product details, customization requests, measurements, finishes, and order changes.
• Communicate with you about your order, inquiries, service messages, and policy updates.
• Protect our website, prevent fraud, verify transactions, and maintain security.
• Improve our products, website, customer experience, and marketing.
• Send promotional messages where permitted by law and according to your communication preferences.
• Comply with legal obligations, tax requirements, accounting requirements, dispute resolution, and enforcement of our policies.

4. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, prevent fraud, and support advertising or measurement. You can control cookies through your browser settings. If you block certain cookies, some website features may not work properly.

5. How We Disclose Personal Information

We may disclose personal information to service providers and partners that help us operate our business, including Shopify, payment processors, shipping carriers, fulfillment providers, customer support tools, analytics providers, marketing platforms, fraud prevention providers, professional advisors, and legal or regulatory authorities where required or permitted by law.

We do not sell your personal information for money. Some advertising or analytics activities may be considered "sharing" or targeted advertising under certain privacy laws. Where required, you may have the right to opt out of such activities.

6. International Processing

Because we operate an international ecommerce business, personal information may be processed in countries or regions other than where you live, including China, the United States, Canada, and locations where Shopify, payment providers, shipping carriers, and other service providers operate. We take reasonable steps to protect personal information in accordance with this Privacy Policy and applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, provide support, comply with legal, tax, accounting, and business record requirements, resolve disputes, prevent fraud, and enforce our policies. Retention periods may vary depending on the type of information and the reason it was collected.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information, or to object to or opt out of certain processing. You may also unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.

To submit a privacy request, contact us at support@popolight.com. We may need to verify your identity before processing certain requests.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third parties. Please review their policies before providing personal information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us at support@popolight.com.